COVID-19 Updates and Response

March 23, 2020

As a response to the ongoing global crisis caused by COVID-19, EPOCH Clemson has taken measures to ensure the safety of our residents, team members, and community.

Until further notice, we have closed our physical office at EPOCH Clemson to limit direct interactions, which may place our residents or team members at increased risk. However, we continue to remain available for digital communication, 24/7. Our team is available to address any emergency requests, including lock-outs, emergency service requests, or the need for in-person meetings on a pre-scheduled basis. Note that while these services are available, we have suspended in-unit and face-to-face services that are not consistent with an emergency.

Our team has further elected to temporarily close our common amenity spaces, to help prevent the potential for any disease to spread. This election comes after careful review of guidance from Federal and State governments, as well as the Centers for Disease Control and Prevention.

We will continue to offer mail/parcel services in our dedicated Mail Room, as well as all functions of our online Resident Portal and Leasing System, including the ability to make rental payments, place service requests, communicate with management, and apply / sign your lease agreement for the upcoming academic year. We are also continuing our Courtesy Officer program, and will continue to maintain property security according to the normal schedule.

Should you need to reach a member of our team, day or night, you may do so via the following:

Our team remains vigilant and will continue to provide consistent and transparent communication with our residents, guarantors, future residents and guests, to share any adjustments to policy or other announcements in a timely manner.

We appreciate your patience and fortitude during this fluid situation. Please stay safe and continue to follow the guidance regarding social distancing and other hygienic programs to help curb the potential spread of COVID-19.